Are you writing a review on Google Maps, and it happens that only you are seeing the review, and no one else can see your review? So you are not alone. Unpublished reviews are a common circumstance, and understanding their causes can help you avoid future disappointment.
Let us know some of the reasons behind it in this post.
Maps user-generated content policy;
Before we start writing reviews on Google Maps, let's make sure we know the rules! Google has a set of strict policies for reviews, aimed at maintaining a reliable and helpful platform for users. These policies cover content, format, and user behavior:
Content: Reviews should be relevant to the place being reviewed and focus on the user's experience. Off-topic, offensive, promotional, or inaccurate content will be removed.
Format: Reviews should be well-written, free from excessive profanity or slang, and avoid personal attacks or threats.
User Behavior: Google monitors suspicious activity, including fake reviews, spamming, or coordinating with businesses to manipulate reviews.
Reasons for Unpublished Reviews:
Now, let's explore the reasons why your review is falling into the shadows:
Violating Google Maps Policy: The most common reason is violating one of the policies mentioned above. Please look over your draft carefully and make sure it aligns with Google's guidelines. (If contains Personal Photos, Screenshots, or Stolen pictures)
Triggered Spam Filters: Google uses automated filters to detect spam and potentially fake reviews. Certain keywords or phrases might trigger these filters, even if your review is genuine.
Need for Verification: If Google finds your review unusual or suspicious, it might be held for verification. This could happen if it's your first review, it's for a place far from your usual location, or you've had previous reviews flagged.
Technical Issues: In rare cases, technical glitches can cause even valid reviews to disappear.
Read more here; How reviews on Google Maps work
What to Do if Your Review is Unpublished:
Don't give up! Here are some steps you can take:
Review the Policy: The most common reason. Did your review contain anything listed above? A quick review against the policy might reveal the issue.
Check Review Status: Go to your Google Maps profile and check the "Reviews" tab. Unpublished reviews will show a status like "Not Posted" or "Pending."
Appeal the Decision: If your review flagged for policy violation, you can contest it. Click "Appeal" next to the review and follow the instructions.
Edit and Resubmit: If you suspect spam filters, try rephrasing without altering the core message, avoiding suspicious keywords.
For Local Guides: Please write your issue here in this official Local Guides community thread. Unpublished reviews and photos on Google Maps.
By understanding the reasons behind unpublished reviews and taking the appropriate steps, you can ensure your voice is heard on Google Maps.